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We offer free EU delivery to Mainland Europe on orders of €114.05 (excluding VAT) using European Post Service, which can take from 2 to 6 working days, from the day of dispatch. Countries included in this delivery service include:

Austria 3 Working Days Delivery
Belgium 2 Working Days Delivery
Czech Republic 3-4 Working Days Delivery
Denmark 3 Working Days Delivery
Finland 4-5 Working Days Delivery
France 2-3 Working Days Delivery
Germany 2-3 Working Days Delivery
Hungary 4-5 Working Days Delivery
Ireland 2 Working Days Delivery
Italy 4-6 Working Days Delivery
Latvia 4-6 Working Days Delivery
Lithuania 4-6 Working Days Delivery
Luxemburg 2 Working Days Delivery
Netherlands 2 Working Days Delivery
Poland 4-6 Working Days Delivery
Portugal 4-5 Working Days Delivery
Slovakia 3-4 Working Days Delivery
Slovenia 4-5 Working Days Delivery
Switzerland 4-5 Working Days Delivery
Sweden 3 Working Days Delivery

 

Europe:

Priority Airmail (Multiple Packets)

€1.48 per parcel plus €5.47 per kg

Normally arrives within 5 working days.

 

Courier Service Prices to Europe:

These prices are per 28kg weight.

Country

Price €'s

Country

Price €'s

 

Price €'s

France

€11.52

Greenland

€44.24

Portugal

€23.46

Belgium

€11.52

Gibralter

€44.24

Slovenia

€23.46

Germany

€11.52

Serbia*

€28.85

Finland

€23.46

Ireland

€13.69

Bosnia* 

€28.85

Latvia

€28.85

Luxemburg

€11.52

San Marino

€44.24

Lithuania

€28.85

Netherlands

€11.52

Croatia

€23.46

Romania

€28.85

Guersey

€11.41

Bulgaria

€28.85

Switzerland*

€14.26

Austria

€14.26

Greece

€28.85

Norway*

€28.85

Denmark

€10.26

Hungary

€23.46

Iceland

€96.67

Czech Republic

€15.40

Andorra

€44.24

Cyprus

€104.36

Spain

€15.40

Estonia

€23.46

 Poland

€21.33

Italy

€15.40

Gibralter

€44.24

 Hungary

€23.46

Sweden

€23.46

 Slovakia

€23.46

 

 

*a €28.51 customs charge also applies

 

Other countries with varying weight restrictions:

Country Price €'s Weight limits
Malta €57.03 upto 7kg
Malta €79.84 upto 5kg
Malta €104.36 upto 28kg
Turkey €57.03 upto 9kg
Ukraine €57.03 upto 9kg
Ukraine €71.85 Upto 17kg
Japan €57.03 Upto 6kg
Japan €91.24 Upto 14kg
Japan €148.27 Upto 25kg

 

 

Orders to the UK mainland only:

Orders over €34.22 are shipped free of charge (excluding VAT applicable on any products).

Orders under €34.22 are charged according to which option has been selected:

  • Royal Mail Standard Tracked: Flat fee of €3.41. Maximum weight allowed is 2.75kg. Orders will normally take between 3 and 6 days to arrive from the date of dispatch.
  • Royal Mail Next Day Tracked: Flat fee of €4.55. Maximum weight allowed is 2.75kg. Orders will normally take between 2 and 3 days to arrive from the date of dispatch.
  • Parcelforce 24: Flat fee of €7.97per 27kg. No weight restrictions.  Orders will normally take between 1 and 2 days to arrive from the date of dispatch.
  • Parcelforce 48: Flat fee of €5.69 per 27kg. No weight restrictions.  Orders will normally take between 2 and 3 days to arrive from the date of dispatch.

Orders to the UK Scottish Highlands, Northern Ireland and other Islands:

We are sorry that we can not offer free shipping to these areas:

Northern Island: BT (All), IM and ZE

 

 

 

Has your order been delivered late?

If your order has been delivered late you can be entitled to a refund on these costs. Royal Mail Tracked 48 and Parcelforce 48 are not guaranteed services and will only be refunded if the time delay is unreasonable.

Guaranteed next day services (Special Delivery, Parcelforce 24, and any other special timed services) are always entitled to a full refund on the postage no questions asked. Please note all orders for a next day service need to be placed before 3pm to ensure delivery. If late delivery means the goods are no longer required, then a refund will be issued for the full order provided the order is not accepted on delivery.

Buy Whole Foods Online Ltd can not be held accountable for late deliveries if the courier is to fault. We will not offer compensation or be held accountable unless we have singed a guarantee contract for delivery. If you require a law binding contract, this must be made at least 2 days in advanced.

 

Rest of the World:

Priority Airmail (Multiple Packets)

€1.48 per parcel plus €8.55 per kg

Delivery times from 5 working days

 

We are afraid we cannot send orders to New Zealand, USA, Canada and Australia due to customs restrictions on food entering the country.

 

 

 Returns Information

Our returns/refund policy is in accordance with EU distance-selling regulations (2000), which outlines your rights to cancel your order. If you wish to cancel an order, written notice, by email/letter, must be given within 14 days of receipt of the good(s) and the good(s) must be returned, within 14 days of receipt. You must quote your order number and we will advise the return address/procedure. We will only offer a refund or replacement as long as good(s) are sent back in their original condition, are unused and unopened in their original packaging. For health and safety reasons, we will not be able to accept returns or refunds on any foods items that have been used, opened or had their security seal broken. If your goods do not arrive in perfect condition, please contact us within 14 days of receipt. If your goods need to be returned for repair after 30 days of your order initially being placed, we are not liable to pay for any postage costs incurred. In accordance with EU law, the cost of both original and return postage and packing shall be borne by the customer and deducted from any refund. Refunds will be paid within 30 days of receiving the written notice of cancellation.  Your statutory rights are not affected.

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